Contact

If you need to contact the John-Bot team, whether it's for a legal question, a support request, or to report a confidential vulnerability, our team is here to listen and respond to your request in the

💬 Contact Support

Discover the different ways to contact the John-Bot team and choose the one that suits you best.

Discord Support Server

The Discord support server is the fastest way to contact the team and allows you to submit most requests. Through a ticket system¹, each member of the support team instantly receives a notification and can respond directly in a temporary channel with their own Discord account.

To submit a request, join the John-Bot Discord server, go to the #assistance channel, and click the "Open a ticket" button on the corresponding message. The window that appears allows you to fill in the assistance reason to save time. If you still do not want to fill in this field, click directly on the blue "Send" button located at the bottom right of the window. After a few seconds of waiting, you will receive a confirmation message in the channel. It will indicate the channel where your request was created. Simply click on the name of the corresponding channel. You are now in the textual channel where communication with the team can take place. Wait for the team to respond or start the conversation to clarify your request.

Email

John-Bot has two email addresses. One for general questions and one for legal questions.

General Questions: [e-mail]

Legal Questions: [e-mail]

To submit a request, simply send an email to the corresponding address in compliance with email messaging standards.