FAQ

Before requesting help, check out this page that answers the most frequently asked questions about using John-Bot.

🚀 Introduction

When using John-Bot, you may have some questions. The questions frequently encountered by users are listed on this page to allow instant access without having to go through support.

However, if you do not find answers to all your questions, check the documentation, the video tutorials, or contact the support team.

❓ Frequently Asked Questions

What is John-Bot?

John-Bot is a bot available on the Discord platform designed to facilitate the management of Discord servers on which it is present. It offers a large number of useful features, including a ticket system, a logging system, a welcome & departure system, an experience-based leveling system, a giveaway system, and an advanced moderation system.¹

Why can't the role I want be selected?

When configuring automatic roles or reward roles in the leveling system, you might encounter a role that cannot be selected. It appears grayed out, unselectable, and is followed by a red indicator. This could be due to two interferences:

• Role not accessible by John-Bot: For some roles, John-Bot simply does not have enough permissions. To grant these permissions, place the role named "John-Bot," which is the application role, above the desired roles in the server's role hierarchy. John-Bot must also have administrator permission (or at a minimum, "Manage Roles").

• Role not manageable by John-Bot: For some roles, Discord prohibits applications like John-Bot from managing them. This includes application roles and reward roles for server boosters.

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¹: the list is not exhaustive