# Contact ## :speech\_balloon: Discord Support Server The Discord support server is the fastest way to reach the team and covers most types of requests. Through a ticket system¹, every support team member is instantly notified and can respond directly in a temporary channel using their own Discord account. To submit a request, join the [John-Bot Discord server](https://discord.com/invite/YgRbfQ3Mkg), head to the [#support](https://discord.com/channels/959269961572962314/960211222211489903) channel, and click the ":flag\_gb: English" button on the corresponding message. The pop-up window lets you specify the reason for your request to save time. If you'd rather skip this step, just click the blue "Submit" button at the bottom right of the window. After a few seconds, you'll receive a confirmation message in the channel with the name of the channel where your request was created. Simply click on that channel name. You'll now be in the text channel where you can communicate with the team. Wait for a response or start the conversation to describe your request. ## :e\_mail: Email John-Bot has two email addresses — one for general inquiries, and one for legal matters. **General inquiries:** **Legal inquiries:** To submit a request, simply send an email to the appropriate address. *** 1: [Ticket system](/en/configuration/tickets.md) powered by John-Bot --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.johnbot.app/en/contact.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.